This page contains answers to MAYSIWARE users' frequently asked questions. The following FAQ's are organized into the following five categories:
| 1. General MAYSIWARE Questions |
| 2. MAYSIWARE Registration Questions |
| 3. MAYSIWARE Feature Questions |
| 4. MAYSIWARE Technical Questions |
| 5. MAYSIWARE Troubleshooting |
| What is MAYSIWARE? | |||||||||
| MAYSIWARE is the software version of the MAYSI-2 | |||||||||
| Who created MAYSIWARE? | |||||||||
| MAYSIWARE was designed by Shannon Maney, M.A. and MAYSIWARE was developed by POSoftware. | |||||||||
| Who should be contacted if I have questions about MAYSIWARE? | |||||||||
| For all MAYSIWARE and MAYSI-2 questions, you should contact the NYSAP project manager at nysap@umassmed.edu. | |||||||||
| How do I purchase MAYSIWARE? | |||||||||
| MAYSIWARE can be purchased by contacting Professional Resource Press. | |||||||||
| What is the price of MAYSIWARE? | |||||||||
| Contact Professional Resource Press for pricing information. | |||||||||
| * Please Note: After the initial purchase of MAYSIWARE there is no further cost; there is no per case fee. You only need one MAYSIWARE CD per facility. Per facility means that you will need to purchase only one CD if multiple computers reside in the same physical building. If your agency or facility has more than one physical building, then each building will need to register separately and have its own copy of the MAYSI-2 manual and MAYSIWARE. | |||||||||
| How do I register MAYSIWARE? | |||||||||
| First you need to make sure that you registered your MAYSI-2 manual by faxing the yellow registration form to NYSAP. After you send in your MAYSI-2 registration, you can then register MAYSIWARE. To register MAYSIWARE you need to install the software and then click on the Registration Form button. The registration form is located in the software and can be obtained by clicking on the Registration Form button and scrolling to the Registration page. After filling in the form, you can then either submit the form via the internet by clicking submit, or you can print the form and fax it to NYSAP. For detailed installation and registration instructions, please click here. | |||||||||
| How do I obtain a serial number in order to use MAYSIWARE? | |||||||||
| You must follow the registration instructions listed above and then you will need to update your software (use trial version - admin options-check for updates). After the update, you must then obtain the product key for the computer (under register button). You must update each computer and then obtain a product key for each computer and e-mail all your product keys to NYSAP at nysap@umassmed.edu. NYSAP will e-mail you serial numbers within 1 business day of receiving all registration materials, but you must make sure that you have sent to NYSAP both your MAYSI-2 and MAYSIWARE registration forms and your product keys. The MAYSIWARE registration form is located in the software under the registration form button and the MAYSI-2 registration form is located in the MAYSI-2 manual (3-ring binder). | |||||||||
| How many computers can I install MAYSIWARE on in my one physical building ? | |||||||||
| Our licensing and technical support agreement allows MAYSIWARE to be installed on up to 30 computers within one buidling. No more than 30 serial numbers will be given to one building. | |||||||||
| The MAYSIWARE Registration form asks for a MAYSIWARE/MAYSI-2 Manual ID#, where can I find this? | |||||||||
| This ID number can be found on the inside front cover of your MAYSIWARE User's Guide. | |||||||||
| I only have one facility, but the facility has two buildings that will be using MAYSIWARE, how do I go about registering my facility? | |||||||||
| Our registration process requires that you purchase a MAYSI-2 manual and a copy of MAYSIWARE for each physical building, despite whether it is part of the same organization or facility. You will then need to register each of these buildings individually. Each building is allowed to have multiple computers with no further cost. | |||||||||
| I would like to register a facility or agency that has only one physical building, but our people go out and work in the field and we would like to put MAYSIWARE on all their laptops (i.e. people's homes, etc). How many copies of the MAYSI-2 manual and of MAYSIWARE do I need to purchase? | |||||||||
| If your agency/facility has only one building and all the computers are housed in this one building and all employees work out of this building, then you only need one copy of the MAYSI-2 manual and MAYSIWARE. It should be noted; however, if the employees also work in other physical facilities (not people's homes) these other facilities will need to purchase copies of the MAYSI-2 manual and MAYSIWARE and be registered users as well. | |||||||||
| What type of computer specifications do I need to run MAYSIWARE? | |||||||||
| Most, if not all, new computers will easily meet these minimum system requirements. | |||||||||
| Processor: Pentium 4 or Higher | |||||||||
| Memory: 2 GB RAM (minimum) | |||||||||
| Operating System: Windows XP SP2 (not yet compatible with Windows Vista or Windows 7). | |||||||||
| Disk Space: 10 GB Free | |||||||||
| Monitor: Resolution of 800x600 or higher | |||||||||
| Internet Connection : You are required to have an available internet connection. You will need to connect in order to update MAYSIWARE. You do not have to be connected all the time, but you do need to connect for updates. (Updates are available only through the MAYSIWARE check for updates button and cannot be provided to you by CD). You must have an internet connection to download the updates. | |||||||||
| Is MAYSIWARE Compatible with Windows Vista or Windows 7? | |||||||||
| No. Currently MAYSIWARE is only compatible with Windows XP. We are currently working on this and we hope to have a new version of MAYSIWARE that will be compatible with Vista and 7 soon. | |||||||||
| Does MAYSIWARE come with SQL or do I need to install it separately? | |||||||||
| SQL is built into MAYSIWARE, so when you install MAYSIWARE you will be installing SQL. SQL can make your computer vulnerable to viruses so make sure your IT person has spoken with you about securing your computer. You must use the version of SQL that is installed with MAYSIWARE. Even if you already have SQL installed on your computer, MAYSIWARE will install its own SQL database and must use its own SQL database. | |||||||||
| Do I need a printer for MAYSIWARE? | |||||||||
While a printer is not required, it is strongly recommended. You will need the computer either connected to a printer or to the internet in order to print out the MAYSIWARE registration form or to send it via the internet. This registration form is located in the software and must be submitted electronically or printed and faxed to NYSAP. You also may wish to have a printer connected so that you can print out reports, site norms, second screening questions, etc. |
|||||||||
| Do I need internet for MAYSIWARE? | |||||||||
| Yes, you need internet in order to update MAYSIWARE during the registration process and in order to update MAYSIWARE when future updates are available. However, you do not need internet to run MAYSIWARE. You will need to have an internet connection available so that you can update MAYSIWARE when updates are needed. Most of the time the computer will not have to be connected, but there are some updates/fixes that are necessary for your software to work correctly so you should be able to have internet access during registration and at some later points in time to make sure you have the most updated version of the software. The updates will be available through the software only; you cannot get these updates via CD. | |||||||||
| Can I locally network multiple computers with MAYSIWARE? | |||||||||
| Yes, you can locally network up to 30 computers within a facility and all MAYSI administrations given on any of the networked computers will be combined in one complete database, which will appear on all computers. Facilities have used MAYSIWARE with up to 20 locally networked computers and have not reported any trouble. | |||||||||
| Can I install MAYSIWARE on a computer that has the old MAYSI-2 Voice software? | |||||||||
| Yes. Installing MAYSIWARE will not cause any problems with the old software. MAYSIWARE is not an update, it is an entirely new program built on a SQL server platform. Your old data from the MAYSI-2 CD will remain in the text file and it will not be touched or changed by MAYSIWARE. | |||||||||
| Can I import my old MAYSI-2 CD data into MAYSIWARE? Can I import any data into MAYSIWARE? | |||||||||
| No. Unfortunately, MAYSIWARE is not capable of importing data from the old MAYSI-2 CD. No data can be imported into MAYSIWARE. | |||||||||
| Can I export my MAYSIWARE data to Excel or SPSS? | |||||||||
| Yes. You can do this easily! Just follow these simple steps. | |||||||||
|
|||||||||
| * If you do not have SPSS and you export your data to an SPSS file, please make sure that the file saves with a .sav extension. If it does not, then when you save the exported file, add .sav to the end of the file name. | |||||||||
| So how can I compare and analyze my old data with the new MAYSIWARE data? | |||||||||
| That's easy! First, import your old MAYSI-2 data into an Excel or SPSS file. Now export your MAYSIWARE data into an Excel or SPSS file (done by the click of a button!). MAYSIWARE has a lot more data fields so you should import the old MAYSI-2 data into the MAYSIWARE file and then you can compare and analyze your combined data. | |||||||||
| Can I integrate MAYSIWARE into our facility's software system or alter MAYSIWARE in any way? Can MAYSIWARE be used on a WAN? | |||||||||
No, we will not allow MAYSIWARE to be integrated into systems or altered in any way. MAYSIWARE data can be easily exported to SPSS or Excel (by the click of a button in MAYSIWARE) and sites can import the exported MAYSIWARE data into their systems if they so choose, but they may not extract data from MAYSIWARE or alter MAYSIWARE in any way. No, MAYSIWARE cannot be used on a WAN. It is a local database software and must be installed on each computer within a physical building and can only be networked locally (within the 1 physical building) according to our MAYSIWARE licensing agreements. |
|||||||||
| My computer has SQL server on it already, can I just incorporate MAYSIWARE into the same SQL database I am already using? | |||||||||
| No. SQL Server allows for multiple instances of the software to be installed on the same machine, as long as they are each named differently. You can install MAYSIWARE on a computer that already has SQL Server, but you must keep the database that is created by the MAYSIWARE setup or MAYSIWARE will not recognize it and MAYSIWARE will fail to work. | |||||||||
| Can I install MAYSIWARE onto a server? | |||||||||
No. Do not install MAYSIWARE onto your server and try to get other computers to connect to the software. MAYSIWARE was designed to function as a local database and for all data to remain on the local database. If you attempt to put MAYSIWARE on a server, this will cause problems with MAYSIWARE. If you do attempt to do this, we will not be able to offer you technical assistance; you will need to resolve the problems that arise on your own. So, please install MAYSIWARE as specified in the MAYSIWARE User's Guide, meaning install on each computer and network them locally through MAYSIWARE if you wish to do so. MAYSIWARE acts as its own local database server. You must install MAYSIWARE on all computers and if you wish to localy network them (within 1 physical building), one of the computers must act as a "server" and the others will act as "clients". Please see the MAYSIWARE User's Guide for further instructions. |
|||||||||
| Can I network MAYSIWARE across multiple facilities in my state? | |||||||||
No. MAYSIWARE can only be networked locally, within a physical building. We designed the software so it would function as a local database for a variety of reasons. We realize that some agencies may be disappointed by this, but if you want to analyze data from all of your state facilities at a later date, it is really easy to do so. All you need to do is have each facility click on the export data option and the data can be exported into an SPSS or Excel file. The data will be formatted and coded. The facility can also select what data to export, but the name and DOB will stripped from the exported data. Each facility can then e-mail the file to the state agency and the state agency can easily combine all the files from each facility as they will all have the same data fields and be formatted in the same way. The state facility can then easily analyze the data. Another option is that the facilities can print out their site norms and then send these to the state agency and the state agency can look at the site norms for each facility. If you do not think MAYSIWARE is right for your facility, you can continue to use the paper and pencil version, but you are not allowed to use MAYSIWARE in a prohibited fashion or to alter MAYSIWARE in any manner. |
|||||||||
I have the trial version of MAYSIWARE, what do I do to get a nontrial version? |
|||||||||
| If you have the trial version of MAYSIWARE, this is actually the full version of MAYSIWARE, all you need to do is unlock it by registering it. Please see above for how to register your software. DO NOT uninstall and reinstall MAYSIWARE or install MAYSIWARE again over the existing version, this will cause many problems! | |||||||||
| I am having trouble with my installation, what can I do? | |||||||||
| If your installation rolls back and won't complete, then either your antivirus or security settings are preventing the full install of MAYSIWARE and/or SQL. Check to see if you have a firewall or antivirus software blocking the installation. You may have to temporarily disable your antivirus for installation. | |||||||||
| I am having trouble with networking what can I do? | |||||||||
| First, make sure that an IS/IT person is networking as they need to make sure to secure your network so that SQL does not make it vulnerable to viruses. If you are an IS/IT person and are having problems with your MAYSIWARE "server" computer connecting to your MAYSIWARE "client" computers, then make sure you do not have a firewall or antivirus software blocking the clients from connecting with the server. If you have Windows XP SP2, you will most likely have to open a port in your firewall to allow MAYSIWARE/SQL server to get through. If you go to Database Manager you will see the port number listed. These instructions are contained in the MAYSIWARE User's Guide, so please follow the instructions listed in the Guide. If a facility decides to network, they are doing so at their own risk and it is up to the facility to trouble-shoot and to get the MAYSIWARE network up and running, we will not offer assistance in trouble-shooting networking difficulties, that is completely up to your facility. | |||||||||
| If I don't think my install went right can I uninstall and reinstall MAYSIWARE? | |||||||||
| DO NOT UNINSTALL!!! Uninstalling/Reinstalling can be tricky because of SQL Server, so there is no reason to do this. If you are having trouble with your installation please contact nysap@umassmed.edu, please do not uninstall and reinstall as this may cause greater problems. | |||||||||
| What if I get an error message while using MAYSIWARE? | |||||||||
| First, you should check for updates and see if downloading the updates fixes your problem (someone with administrator rights to the computer will need to do this). If the update does not fix your problem, then e-mail nysap@umassmed.edu with the exact details of how this error appeared (what you did to get it), if you have received the error more than once, and what the error says. We will need as much information as possible to help you resolve the problem you are having. | |||||||||
|
|||||||||
This is a display issue. Go to your display properties (found in your control panel) and make sure the screen resolution is 1024 x 768 and then go under the advanced tab and make sure the DPI is set to 96. If they are not, then please change the settings accordingly and then save them and restart your computer. Then try opening MAYSIWARE after the restart and the graphics should line up correctly. |
|||||||||
| I am receiving a Blowfish error, what do I do? | |||||||||
Click on the following link www.maysiware.com/Reset.zip and then save the zipped file and then run it. You cannot just open the file or it will say corrupt; you need to save it to your hard drive first. After you run this you will need to update the software again. |
|||||||||
| I am receiving a Runtime 9 error when I try to obtain my product key, what do I do? | |||||||||
Click on the following link www.maysiware.com/Reset.zip and then save the zipped file and then run it. You cannot just open the file or it will say corrupt; you need to save it to your hard drive first. After you run this, you will need to update the software again. |
|||||||||
| Does MAYSIWARE have English & Spanish versions of the MAYSI-2? | |||||||||
| Yes. The Youth can choose to take an English or Spanish version of the MAYSI-2. Both the Spanish & English versions have an auditory component, so the youth does not only see the questions, but can also hear them in his/her chosen language. | |||||||||
| Can I export data from MAYSIWARE? | |||||||||
| Yes. Anyone with access to the Administrator Options screen can export data in SPSS or Microsoft Excel formats. Names of individuals will not be exported, but you have the ability to customize other data to export along with the date range of data to export. See exporting instructions here. | |||||||||
| Can I still export data if I do not have Excel or SPSS? | |||||||||
| Yes. If you do not have SPSS or Excel, you can still export the data and save it as an SPSS or Excel file, but you will need to transfer the file to a computer that does have SPSS or Excel in order to view the exported data. | |||||||||
| Are the Second Screening Forms included in MAYSIWARE? | |||||||||
Yes. Second Screening forms will print out with the report and you can enter in the second screening answers at a later date and save them in the youth's file |
